POHANKA LEXUS Ratings and Full Report, Full Report Car Dealer, Car Dealers Ratings, Car Reviews Car full report, Car Sellers Review, Car Dealers

Rating Report

Dealership Rating and Background Report for Pohanka Lexus

Address

Pohanka Lexus
13909 Lee Jackson Memorial Hwy
Chantilly, Virginia 20151

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Phone:703-968-9100
Fax:703-322-0519
Web:
Email: Email Dealership

Extra Information

Metro Area: Fairfax
Principal: Scott Crabtree
Title: Owner
Gender: Male
No employees: 200
SalesVolume: $129,400,000.00

Dealer Brands

Lexus

Dealership Rating

Overall Rating

77.7%

7.77 out of 10

Ratings Breakdown

Buying Process

81.4%

Sales Associate

81.4%

Vehicle Selection

72.9%

Finance Department

82.1%

Trade-In Process

70.5%

Service Department

50%

Sales Pressure

N/A

Consumer Comments

Buying Process

N/A

Sales Associate

N/A

Vehicle Selection

N/A

Finance Department

N/A

Trade-In Process

N/A

Service Department

40%

Sales Pressure

N/A

User: PohankaH8R

Date: 03/11/2010 11:37

Comment: I purchased a car last Fall and have visited this dealer for recommended service and to fix a problem with the nonfunctional SOS feature -- their version of OnStar. What I have noticed so far is that they generally ignore their customers after the sale. I have told them repeatedly that the parking brake on the car needs adjusting so that you don't have to literally push it completely to the floor to get it to hold the car stationary (and who designs floor pedal parking brakes these days?). Both times they have failed to adjust it even though the loaner car they gave me which is identical to mine had the pedal adjusted correctly. The SOS/OnStar issue took two months to resolve (had to take the car in twice to finally have it serviced). This meant that the 12 month access to this service that is included with a new car was shortened by the amount of time it took to fix it. I approached Mr. Scot Brewer on the issue and he copied my service form and took my contact information, telling me he'd get back to me. Of course, he didn't. I called twice only to have him dodge my calls with the standard "he's in a meeting" line they give all their customers when they want something from them. My initial impression of Pohanka service does not match what they would have you believe when they are trying to sell you a car.

Tags:

POHANKA LEXUS Lexus

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