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Rating Report

Dealership Rating and Background Report for Atlanta Toyota

Address

Atlanta Toyota
2345 Pleasant Hill Rd
Duluth, Georgia 30096

Edit Dealer Info

Phone:770-476-8282
Fax:770-497-1658
Web:
Email: Email Dealership

Extra Information

Metro Area: Gwinnett
Principal: Bruce Dunker
Title: President
Gender: Male
No employees: 238
SalesVolume: $77,000,000.00

Dealer Brands

Toyota

Pre-Owned Vehicles

Dealership Rating

Overall Rating

75.5%

7.55 out of 10

Ratings Breakdown

Buying Process

80%

Sales Associate

82.5%

Vehicle Selection

87.5%

Finance Department

77.5%

Trade-In Process

82.2%

Service Department

38%

Sales Pressure

N/A

Consumer Comments

Buying Process

N/A

Sales Associate

N/A

Vehicle Selection

N/A

Finance Department

N/A

Trade-In Process

N/A

Service Department

36%

Sales Pressure

N/A

User: joeberg

Date: 07/31/2009 13:12

Comment: Since purchased, I had always taken my vehicle to Atlanta Toyota for service and maintenance. One day there was a 2.5 hour wait for service and I reluctantly had to take it to another local Toyota dealer for service due to lack of time. When my wife took our Toyota back for its next service (her first time) she was told that we couldn't get the same deal we had always gotten because it has been so long since our last service there. She was belittled for even asking and was treated as if she was trying to get something for nothing when she was just trying to get the same service we had always received. It makes me wonder if they have something against women since I was never treated that way. Because of the way she was treated she refuses to go back. When we received their survey, I expressed my dissatisfaction with the way she was treated and the fact that we were being 'punished' for not being 'loyal'. After almost 2 months of emails and even copying their General Manager, I never received a phone call or satisfactory response and moved on to another dealer. Apparently Atlanta Toyota doesn't care about their customers enough to pick up the phone when there is an issue. I would stay far away from Atlanta Toyota. They are only interested in your $$$ and don't have any real concern for their customers when they have a problem