| Buying Process |
N/A |
| Sales Associate |
N/A |
| Vehicle Selection |
N/A |
| Finance Department |
N/A |
| Trade-In Process |
N/A |
| Service Department |
|
32% |
| Sales Pressure |
N/A |
User: ismart
Date: 06/09/2010 22:16
Comment: I'm very disappointed by both, Sales agents as well as Service professionals.
Sales representative left me hanging for a few months!! did not return calls, and kept $1,000 of a deposit for a new car!! Deal did not work out so after 6 monhts I got my money back, but maintenance is even worst.
In short, they wanted me to pay for most of the maintenance of my other car, even though I was on a pre-paid maintenance plan. They did not want to cover my last oil change because somehow I was out of the maintenance "warranty". I'm not sure how a pre-paid maintenance plan for your first three visits got turned into a maintenance warranty but surely, sales agents were coming up with senseless stories about how that happened and how, even though I came only 7 days overdue for an oil change due at 36,000 miles with my car only at 30,000, I wasn't supposed to be covered. They tried to fool me for a long time.
Finally, when I thought I had the issue resolved, they called me to tell me that two major items that were not done before (because after inspection a year earlier they determined they were ok, but I paid for in my plan of course) needed to be taken cared of at this moment, and guess what, they were about $275 and I was out of the "warranty". So after I spent all this money on the service plan, they tried to get the most out of me by not doing what they were supposed to do, and then asking for more money when they had to do it at a different time.
This is completely unexpected from a Mercedes-Benz Sales/Service center. I will never come back to this "dealership" for any future purchase, or service.
Very disappointed..
