Metro Area:N/A Principal:N/A Title:N/A Gender:N/A No employees:N/A SalesVolume:$0.00
Dealer Brands
Honda
Pre-Owned Vehicles
Dealership Rating
Overall Rating
24.6%
2.46 out of 10
Ratings Breakdown
Buying Process
20%
Sales Associate
30%
Vehicle Selection
30%
Finance Department
20%
Trade-In Process
N/A
Service Department
N/A
Sales Pressure
LOW
Consumer Comments
Buying Process
20%
Sales Associate
30%
Vehicle Selection
30%
Finance Department
20%
Trade-In Process
N/A
Service Department
N/A
Sales Pressure
LOW
User: lolu143
Date: 01/05/2007 11:51
Comment: I am in the market for a new Honda CRV. I went to Hayward Honda in CA to inquire into their CRV inventory. They didn't have the model I want, but they sent me a WRITTEN quote after I met with them saying that they would sell me the car at $19847 BEFORE tax and license when the car comes in and they would let me know. So I waited for two weeks. They called me on Jan 1st, 2007 saying the car came in. I went in ready to buy the car with the written quote in hand and they wouldn't honor the written quote that they provided me earlier, now saying that I have to pay $500 more above that quoted price. I sent the Internet Managers an email in the last week of Dec inquiring for an update of the CRV, they did not get back to me until the 1st of Jan in the new year. Convienently, they said that email quote was good for before the year and they called one day after Dec 31st, 2006. They never told me this over the phone when they called to tell me the car came in. I bet you anything they had the car in the last week of Dec, but didn't reply back to me until 2006 passed, hoping I would pay more for the car than what they originally said. I walked out of there. Even if I am now willing to pay more, I wouldn't give my business there due to false advertising and misleading me with false written quotes. My message--don't go there to buy any Honda as what they verbally say and any written quotes they give you is not backed up when you are ready to buy the car. Not very trustworthy, my experience there was bad. It was such a big waste of time for since I could have bought my car earlier versus taking their written word for it.
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