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Dealership Rating and Background Report for Galaxy Toyota

Address

Galaxy Toyota
700 State Route 36
Eatontown, New Jersey 07724-2522

Phone:732-544-1000
Fax:732-544-0920
Web:
Email: Email Dealership

Extra Information

Metro Area: Monmouth
Principal: Bill Turtora
Title: Manager
Gender: Male
No employees: 100
SalesVolume: $85,900,000.00

Dealer Brands

Toyota

Dealership Rating

Overall Rating

28%

2.8 out of 10

Ratings Breakdown

Buying Process

40%

Sales Associate

20%

Vehicle Selection

20%

Finance Department

N/A

Trade-In Process

N/A

Service Department

N/A

Sales Pressure

N/A

Consumer Comments

Buying Process

20%

Sales Associate

10%

Vehicle Selection

10%

Finance Department

N/A

Trade-In Process

N/A

Service Department

N/A

Sales Pressure

N/A

User: shakeemrollem

Date: 09/20/2009 18:26

Comment: Buyer Beware!! Classic "Bait and Switch" dealership. I called about a certain make/model (Toyota Sienna LTD) to see if they had one in stock. They told me yes they did and we spoke about a price and he told me that in person I would most likely get a better deal. At about 12 noon I made an appontment to see the car at 3pm and would buy the car if everyting was okay with it. It was an hour drive for us so we called them again before we left at 2 pm to tell them we were on our way. He told me he would have the car ready for us to see. About 3pm we called our saleman agin to tell him we would be about 15 minutes late. After we arrived, I was told that the car was no longer available and that it had been "sold" earlier that morning. They told me that I was welcome to look at other Siennas and take on for a test drive. I told them that I didn't drive for over an hour with my family to take a test drive. I told them that I had a check available to purchase the car we agreed upon. They gave me more 'runaround' about getting another car in just a few days or how I could look at a different trim line (we wanted a LTD model). I asked if I could see any paperwork proving that the car was sold earlier in the morning and they refused. I asked why I wasn't told by my salesman in any of my afternoon phone calls that the car was not available and they told me he had no way of knowing that it was sold. I didn't believe that at all. They brought me some paperwork for other cars and I refused stating that I was lied to. The sales manager and floor manager were both rude and abrasive to me during the process. I will not purchase from this dealership regardless of the price they "promise" me.