Metro Area:Multnomah Principal:Scott Sidell Title:Manager Gender:Male No employees:60 SalesVolume:$38,820,000.00
Dealership Rating
Overall Rating
74.4%
7.44 out of 10
Ratings Breakdown
Buying Process
68%
Sales Associate
69%
Vehicle Selection
74%
Finance Department
82%
Trade-In Process
81.7%
Service Department
N/A
Sales Pressure
LOW
Consumer Comments
Buying Process
20%
Sales Associate
25%
Vehicle Selection
40%
Finance Department
45%
Trade-In Process
N/A
Service Department
N/A
Sales Pressure
LOW
User:
Date: 06/03/2006 15:35
Comment: My fiance and I were in the market for a Honda Fit. We called several dealers, and found one (Capitol Honda in McMinnville) who said they'd charge us $500 over MSRP. We were okay with that since the cars are new, and popular. We had to wait a month for the car to arrive. Before it did they called and said we could only get the automatic ($800 or so more). We decided to call other dealers to see if we could get what we wanted. We made sure to grill all the dealers we called about any "extras" that they weren't including in the original quotes, and Tonkin Gresham said nothing.
In fact they said they'd only charge MSRP, but also that they only had the automatic. $300 more is better than $800 more so we cancelled our other order, and went with them. When we went in they insisted we had to pay exhorbitant prices for "options" that weren't optional. Also they tacked on $450 of unnecessary anti-theft insurance, also not "optional." Sum total the price came in at about $1500 above MSRP. When we realized we were straight out lied to, we complained to the sales manager, Dennis Graham. He got so defensive that he actually began yelling at us. It was the most unprofessional, and dishonest behavior I'd ever experienced. My fiance was nearly in tears. If you want to be lied to and get yelled at then Tonkin Gresham Honda is the place to go. If you want to buy a car AVOID TONKIN GRESHAM HONDA like the plague! They were terrible!
