Metro Area:Hunterdon Principal:Greg Kemp Title:Manager Gender:Male No employees:40 SalesVolume:$34,360,000.00
Dealer Brands
Hyundai
Dealership Rating
Overall Rating
20%
2 out of 10
Ratings Breakdown
Buying Process
20%
Sales Associate
20%
Vehicle Selection
20%
Finance Department
20%
Trade-In Process
20%
Service Department
N/A
Sales Pressure
LOW
Consumer Comments
Buying Process
20%
Sales Associate
20%
Vehicle Selection
20%
Finance Department
20%
Trade-In Process
20%
Service Department
N/A
Sales Pressure
LOW
User: bedwards523
Date: 05/16/2010 09:29
Comment: After waiting an hour after the appointment time I set up to buy a 2010 Genesis, I finally got my Volvo XC70 appraised. Not only did the dealer only offer me less than half what the Kelley Blue Book and Edmunds said my the trad in value of my actually was, but the appraiser broke my power mirror switch into 2 pieces. When I went back into the dealer to have them fix the damage they did, the appraiser first denied that he broke anything, then he said that the switch already had a hairline crack in it, then stated I shouldn't be wasting everyone's time on such a small issue. I was then asked to leave the lot!! This dealer is a bunch of crooks - don't waste your time going to this dealer.
Comment: I received an Ad from Flemington Hyundai in NJ that stated I could trade in my '04 Santa Fe for a '09 Santa Fe and keep the monthly payments the same as I am paying on the '04 car. It also said I would receive a $300 Gas Voucher and a possibility of winning a new car or up to $10,000 in cash. After spending 4 or 5 hours at the dealership with the salesman he told me they had no '09 Santa Fe's. I said the ad was for an '09 model and gave him the ad. He was surprised that they advertised an '09 and they didn't have them. He said if I purchased the '08 I would get an additional discount and I agreed then to take an '08. When I was finished talking to the salesman, the price of the car was under $20,000. I went to the financial manager and he tells me the payments are going to be over $400 (My original payments for my '04 car were $338/month). I told him that was too high and I was leaving. He came back with a price of $398 and I said it was still too high, the ad was for keeping the payments the same, and I could not afford more than my current payments. He came back again with the payments of $360 and I said it was still too high but after being there for so many hours I agreed. I wanted to give the car to my wife for Christmas which was approaching in a week. We shook hands on the deal, he handed me the contract and I signed it. He took the contract, folded it up and put it in a packet. When I got the payment book in the mail approximately 3 weeks later the monthly payments were set at $398. When I went back to talk to the financial manager he said the payments were higher because the warranty wasn't included in the price we agreed upon. When I said that wasn't true, he asked me to leave and walked me to the door. Upon further research I found he eliminated the total discount for buying an '08. I did receive a 1,000 bonus for answering the ad and an additional $2,500 that was in the ad and an allowance of $826.00. I did not receive the gas card. Two of the loans he applied for I was turned down because the expense would have exceeded my income. The one loan he applied for was $31,700-the vehicle was listed for $26,000. I repeatedly told him the only way I could buy this vehicle is if they honored what was in the ad. Flemington Hyundai stuck me with a bill for 7 years that I cannot pay. The price is so inflated that I can't even refinance. I only had 9 months left to pay on my previous car, I never agreed to the price of the car. If I let the car go back I still have a tremendous bill to pay! The other Hyundai Dealership in the area has advertised twice $9,000 off any '08. I was overcharged at least $7,000 plus not receiving the gas voucher. Hyundai now offers an econimic relief program to take the car back if you cannot afford the payments, I told them my situation and they refused help me because I purchased the car in '08 and the program started in '09.
I trusted Flemington Hyundai to act in both our best interests in the name of customer service and reputation. I warn anyone considering purchasing a vehicle there to be wary of what you are promised and thorough in inspecting documents you sign.
