Metro Area:Sarasota Principal:Ed Howard Title:Owner Gender:Male No employees:80 SalesVolume:$25,700,000.00
Dealership Rating
Overall Rating
20%
2 out of 10
Ratings Breakdown
Buying Process
N/A
Sales Associate
N/A
Vehicle Selection
N/A
Finance Department
N/A
Trade-In Process
N/A
Service Department
20%
Sales Pressure
N/A
Consumer Comments
Buying Process
N/A
Sales Associate
N/A
Vehicle Selection
N/A
Finance Department
N/A
Trade-In Process
N/A
Service Department
20%
Sales Pressure
N/A
User: pbmgreenfield
Date: 03/13/2008 23:26
Comment: This is a true story. On Feb. 13, 2008, I brought my very nice Navigator for service to this dealership. After the soon-to-retire service manager, totaled my Navigator while showing off in a rented mustang inside the service building, he took me in his office and basically told me that if I caused trouble I would be "blackballed at 15,000 Ford/Lincoln dealerships" worldwide. I was lied to, ignored, and initially offered a piece of trash in replacement of my vehicle. After four weeks of fighting an uphill battle with unresponsive people, I was sold a sub-standard replacement vehicle and basically told to get lost. The sales management personnel was despicable and treated me as if I was an idiot. All mighty Ed Howard himself ignored me while I was in the dealership, never had the courage, the courtesy or the social grace of even sending me a note of apology. All I wanted was for them to make it right. I am now stuck with a different Na! vigator which in spite of being a year younger is riddled with issues from drive train to electronics. This is the worst dealership with which I ever dealt. I am an faithful Lincoln customer, the vehicle they destroyed was my seventh Lincoln.
