Metro Area:Allegheny Principal:N/A Title:N/A Gender:N/A No employees:3 SalesVolume:$1,941,000.00
Dealer Brands
Ford
Dealership Rating
Overall Rating
28%
2.8 out of 10
Ratings Breakdown
Buying Process
N/A
Sales Associate
N/A
Vehicle Selection
N/A
Finance Department
N/A
Trade-In Process
N/A
Service Department
28%
Sales Pressure
N/A
Consumer Comments
Buying Process
N/A
Sales Associate
N/A
Vehicle Selection
N/A
Finance Department
N/A
Trade-In Process
N/A
Service Department
28%
Sales Pressure
N/A
User: unhappy ford owner
Date: 12/06/2008 10:02
Comment: I bought a car on labor day and within a couple months, began to exxperience a serious problem with the car. The vehicle was taken to two local mechanics who couldn't find anything obviously wrong but acknowldged that a problem existed. I discovered a common problem with this car that ford addresses through a technical service bulletin. The ford dealership refuses to stand behind the vehicle claiming any noise the vehicle was making was normal. Nonethless, they recomended that $565 of work be performed and that this work has been done successfully on other vehicles. After filing a complaint with the local Better Business Bureau, the dealership is claiming that I have not been truthful and that there wasn't anything wrong with the vehicle. However, the fact remains that there was a problem, a ford document states the problem occurs on 2000-2007 model year vehicles and the dealer recomended the service be performed. I believe that since the problem occurred shortly after the vehicle was purchased and because the dealer recomended an expensive repair documented by the manufacturer, the dealer should be responsible for the repairs because it knew or or should have known about the problem. In additon, the service advisor seemed more interested in charging me for an oil change or brake inspection than in fixing the problem and, at the onset of the dealer repairs, before even accepting the keys for the car, denied any sort of warranty or dealership responsibility -- before having even diagnosed the problem. I'm rating the work performed on the car as a "three" because the service advisor was not helpful to me and I felt at the mercy of the dealership -- not that they wanted to address the problem but that they wanted to take more money from me to fix a known problem with the vehicle that should have been addressed prior to the sale of the vehicle. The car had 22,000 miles on the odometer when returned to the dealer.
