Metro Area:Dubuque Principal:Dan Kruse Title:Owner Gender:Male No employees:49 SalesVolume:$15,000,000.00
Dealer Brands
BMW
Nissan
Pontiac
Dealership Rating
Overall Rating
72.9%
7.29 out of 10
Ratings Breakdown
Buying Process
75%
Sales Associate
70%
Vehicle Selection
100%
Finance Department
60%
Trade-In Process
N/A
Service Department
N/A
Sales Pressure
HIGH
Consumer Comments
Buying Process
75%
Sales Associate
70%
Vehicle Selection
100%
Finance Department
60%
Trade-In Process
N/A
Service Department
N/A
Sales Pressure
HIGH
User: Hyundai Owner
Date: 06/23/2010 10:10
Comment: I bought from Kruse Warthan because they gave me a rock bottom price on a new Hyundai Sonata. I will never buy based on price EVER again! Their after sales service and support was terrible!
1) I purchased the car from out of town, so they had me send a bunch of financial data so that they could have the forms pre-printed, pre-assembled, and ready for signing. When we arrived, we found out that someone forgot to do this and instead of taking 30 minutes as they promised, the signing of papers took 2 and 1/2 hours because they did not get any of the forms ready.
2) They improperly filed my extended warranty application and my application was rejected. They never notified me even though I was already paying for the extended warranty plan! I had to contact the dealership myself and have them correct this.
3) When I received my car, the dealership had already done the Post Delivery Inspection and failed to see (or didn't report) a chunk of exterior window molding/panel that was scraped off and missing. I discovered this when I got home that night.
4) My calls and emails are never returned. Anytime I have a question, it takes several days for them to respond and sometimes they never respond at all.
5) When I spoke with the service technician to schedule my first oil change, I asked if I could get worked in on the upcoming weekend. Instead of saying, "Sorry we're full, can I get you scheduled for next week?" he instead barked tersely "We're full through next Tuesday!" and hung up on me.
Before the sale, the staff treated me like a King and gave me a great price. After the sale, they have treated me like a leper- not wanting anything to do with me at all. I've purchased two cars before this (one new, one used) and this has been the worst car buying experience of my life. I would not recommend Kruse Warthan to anyone.
