Metro Area:Bernalillo Principal:Rick Himel Title:Manager Gender:Male No employees:32 SalesVolume:$27,488,000.00
Dealer Brands
Kia
Dealership Rating
Overall Rating
20%
2 out of 10
Ratings Breakdown
Buying Process
N/A
Sales Associate
N/A
Vehicle Selection
N/A
Finance Department
N/A
Trade-In Process
N/A
Service Department
20%
Sales Pressure
N/A
Consumer Comments
Buying Process
N/A
Sales Associate
N/A
Vehicle Selection
N/A
Finance Department
N/A
Trade-In Process
N/A
Service Department
12%
Sales Pressure
N/A
User: coolbus71
Date: 11/11/2010 10:02
Comment: We took our car in for a simple fix. That afternoon we were told by Robert that they broke a door part and had to order it. Robert told us 30.00 a day for a loaner. Carl " the manager" stated they would not offer a loaner even though they had the car for 3 days. Kia corporate stated they should have evaluated it on a case by case basis and offered the loaner car. 2 visits now and it's still not fixed as they had to order "more" parts. We have been assured that the next time will only take about an hour to an hour and a half. This dealer is not trustworthy and has no concern for your time. They could care less that transportation is required to get to and from your place of employment. Customer services is not a concern at this dealer. Quite possibly the only time they are concerned about their customers is when they are purchasing a new vehicle.