Metro Area:Orange Principal:Cory Shea Title:Manager Gender:Male No employees:200 SalesVolume:$129,400,000.00
Dealer Brands
Chrysler
Jeep
Dealership Rating
Overall Rating
29.4%
2.94 out of 10
Ratings Breakdown
Buying Process
25%
Sales Associate
40%
Vehicle Selection
50%
Finance Department
20%
Trade-In Process
20%
Service Department
N/A
Sales Pressure
HIGH
Consumer Comments
Buying Process
25%
Sales Associate
40%
Vehicle Selection
50%
Finance Department
20%
Trade-In Process
20%
Service Department
N/A
Sales Pressure
HIGH
User: silverblade
Date: 01/18/2009 14:29
Comment: Staff
Btyan: Nice young salesman. Got to say very little
Adam: Sales manager. Did most of the talking.
Jim: Designated closer. Lied outright to my wife and I to get the deal.
I went to the dealer to look for a specific Jeep that I wanted. I went in with the paperwork for an employee discount and had a car for a trade in that was appraised at other dealerships for $9000 or greater (the pay-off was $8500). After looking around I gave the salesman(Bryan) my paperwork for the discount and explained that I needed it right back because it had personal information that I had written on the back. The salesman brought back his "manager"(Adam) with the offer. I looked at the sheet and explained that I dont have to pay for the destination fee with my EP discount. He said that the destination fee wasnt added. I pointed out the destination fee on the sheet that was $795. He said just to "ignore" that. Over the next few hours I was subjected to a variety of deals. During this time I asked for my paper (with personal info) back no less that 4 times. The "manager" kept misplacng my paper as a ploy to keep me from leaving. Also, The car keys to the car I drove in with always seemed to be missing also.
When I finally stood up and demanded my paper back for the 5th time the "sales manager"(Jim) came over and told me I hit the lottery ticket. He stated that he found a buyer for my trade in and would give $13000 for my trade in. With the owed amount of my trade in being $8500, that would be a $4500 credit in my favor when buying the new car. Also, he told me with the $13000 he was giving me for my trade in, it would bring the vehicle payment to where I wanted it. I let myself get more excited than I should have and took the deal.
After looking over the paperwork after signing the papers for the vehicle, I noticed that the "sales manager" lied and that I wasnt given $13,000 for the trade in, he only extended that payments to 84 months with an interest rate of 8.8%. (I have a credit rating of 788).
I was already so excited about getting the new Jeep that I just kept my mouth shut and left the place.
However, after leaving the dealership and thinking about how the manager (later found out was really a designated closer) lied outright to me to get the sale, I just had to come on the forum and warn others about this dealership.
When I bought this NEW vehicle I said I wanted the wheels upgraded from the cheesy 16" ones to some nice ones with 18" rims (like the Sahara) along with a hitch and step bar put on the vehicle. Well, after I came back to the dealership to arrange a time for me to get the wheels,bar, and hitch installed they informed me that I was only getting 4 wheels upgraded and not the 16" spare tire. What?????????? I bought a BRAND NEW vehicle and UPGRADED the wheel package and it didnt include the spare!!! Now the spare time that I have on this NEW vehicle doesnt even match the other tires in size! What kind of dealership pulls a dirty trick like this on a client? When you upgrade the wheels on a BRAND NEW package it dang well should include the spare tire that is mounted on the back of the vehicle!!! Now they want me to pay extra if I want to buy a spare tire that is the same size as the tires on my vehicle!!!
Note 1:
When I asked someone else in the dealership what title Jim held, he told me that Jim was a designated "closer." (not the sales manager that he introduced himself as)
Note 2:
The floor salesman Bryan was a young kid and very helpful. However, after the test drive he didnt get a chance to speak again because he turned me over to Adam
Note 3:
My next step will be to contact the BBB and Chamber of Commerce. Then I will seek out other customers who feel that tey were either cheated or lied to by the staff.
Here is what made me mad:
1. The sales manager lied about how much I was getting for my trade-in
2. With a credit rating of 788, I was given financing with 8.8% interest
3. Held me hostage by "misplacing" my personal paperwork(with private info in it).
4. Held me hostage by "misplacing" the keys to the car I drove there in
5. Upgraded my 16" tires to 18" but said (after the deal) that my spare tire was included. Then tried to sell be a spare tire to match the other tires on this BRAND NEW vehicle!
Avoid this dealership unless you are a law enforcement officer there for a sting operation to bust them.
