Metro Area:Duval Principal:Davie Surguine Title:Manager Gender:Male No employees:60 SalesVolume:$38,820,000.00
Dealer Brands
Toyota
Dealership Rating
Overall Rating
65.8%
6.58 out of 10
Ratings Breakdown
Buying Process
47.5%
Sales Associate
85%
Vehicle Selection
75%
Finance Department
52.5%
Trade-In Process
86.7%
Service Department
N/A
Sales Pressure
HIGH
Consumer Comments
Buying Process
30%
Sales Associate
95%
Vehicle Selection
70%
Finance Department
20%
Trade-In Process
N/A
Service Department
N/A
Sales Pressure
HIGH
User: jojojax
Date: 03/06/2007 15:58
Comment: Please DO NOT come to this dealership!
-Sales are nice and knowlegable but...
-Even if we lowered our expectations for car dealership, the fiancial department is totally DISHONEST!
-We got discounts and deals that do not exist! We brought in special rates from the Toyota manufacturer and were denied (later on we found that the deals that we brought in are still valid)
-We were told that there are discounts in warranty and maintence. The discounts do not exist and we didn't find out until we found that the finance person has already worked the full amount into our loan
-Concerns were raised and complaints were filed. Customer service department was not helpful (except tranferring your phone to the agent who we questioned his dishonesty) and gives you the impression that you are just another complaining customer. The complaining process was not effective and it was not handled professionally.
-We are VERY disappointed and recommended every one of our friends not to visit this dealership