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Dealership Rating and Background Report for Cerritos Lincoln Mercury

Address

Cerritos Lincoln Mercury
18818 Studebaker Rd
Cerritos, California 90703

Phone:562-865-9496
Fax:562-809-8794
Web:
Email:

Extra Information

Metro Area: Los Angeles
Principal: David M Conant
Title: President
Gender: Male
No employees: 225
SalesVolume: $145,575,000.00

Dealership Rating

Overall Rating

76.4%

7.64 out of 10

Ratings Breakdown

Buying Process

76.9%

Sales Associate

72.9%

Vehicle Selection

75%

Finance Department

78.3%

Trade-In Process

80%

Service Department

N/A

Sales Pressure

HIGH

Consumer Comments

Buying Process

20%

Sales Associate

20%

Vehicle Selection

90%

Finance Department

N/A

Trade-In Process

N/A

Service Department

N/A

Sales Pressure

HIGH

User: bambratt77

Date: 09/16/2007 17:54

Comment: Cerritos Ford's Internet Sales department is the most unprofessional department I have ever come across. Sept 03, 2007 I requested a quote for a vehicle and had to enter my email address. I received a response a day later and was pleased. I received another response the following day, and then another the next. I requested to "OPT-OUT" per the email's instruction because I had all the information I needed and did not want anymore solicitation emails. I have sent response emails to the Internet Sales of Cerritos Ford Manny Jalandoni, Monica Martinez and Angie Marzinke asking for this to stop. I have received 6 solicitation emails to date. I have had to contact the Ford Corporate HQ customer service line and California' District Attorney Office because of their harassment.