Metro Area:Los Angeles Principal:David M Conant Title:President Gender:Male No employees:225 SalesVolume:$145,575,000.00
Dealership Rating
Overall Rating
76.4%
7.64 out of 10
Ratings Breakdown
Buying Process
76.9%
Sales Associate
72.9%
Vehicle Selection
75%
Finance Department
78.3%
Trade-In Process
80%
Service Department
N/A
Sales Pressure
HIGH
Consumer Comments
Buying Process
20%
Sales Associate
20%
Vehicle Selection
90%
Finance Department
N/A
Trade-In Process
N/A
Service Department
N/A
Sales Pressure
HIGH
User: bambratt77
Date: 09/16/2007 17:54
Comment: Cerritos Ford's Internet Sales department is the most unprofessional department I have ever come across. Sept 03, 2007 I requested a quote for a vehicle and had to enter my email address. I received a response a day later and was pleased. I received another response the following day, and then another the next. I requested to "OPT-OUT" per the email's instruction because I had all the information I needed and did not want anymore solicitation emails. I have sent response emails to the Internet Sales of Cerritos Ford Manny Jalandoni, Monica Martinez and Angie Marzinke asking for this to stop. I have received 6 solicitation emails to date. I have had to contact the Ford Corporate HQ customer service line and California' District Attorney Office because of their harassment.