Metro Area:Cook Principal:Russ Anderson Title:Manager Gender:Male No employees:100 SalesVolume:$64,700,000.00
Dealership Rating
Overall Rating
59.4%
5.94 out of 10
Ratings Breakdown
Buying Process
61.3%
Sales Associate
61.3%
Vehicle Selection
57.5%
Finance Department
58.8%
Trade-In Process
56.7%
Service Department
N/A
Sales Pressure
LOW
Consumer Comments
Buying Process
20%
Sales Associate
20%
Vehicle Selection
20%
Finance Department
20%
Trade-In Process
20%
Service Department
N/A
Sales Pressure
LOW
User: pulsamsara
Date: 06/27/2007 07:22
Comment: Beware ! Beware ! Beware !
From one consumer to the next... I wish I had trusted my first instinct (and the negative reviews I saw posted). This place is incredibly horrible to deal with. They are like dealing with scam artists disguised as a reputable dealership. We waited over a month to not receive our car... they said it came in wrong but they had something similar... when we offered to purchase that one and tried to get it insured they had no VIN # to release to the insurance company - Mark the "salesperson" stated that it was not Carr's Honda policy to release VIN #'s to insurance companies. This was the first time my insurance agent had heard that in 11 years of experience. In the mean time my insurance agent overhears the Carr's Honda sales department woman discussing with Mark that the car slated for us had been sold ! You could 'chalk this up' to just a bad salesperson - Mark (and he really is) - but Carr's Honda as a whole is completely unresponsive when you try to reach someone else to remedy the situation. If the dealership backs the actions of salespeople like mark...then they are equally culpable and completely ineffective in dealing with the customer. Even if this dealership is convenient for you - please avoid it at all cost - in my and many other people's experiences you will wish that you had. Very poor dealership ... and a black-eye on Honda's good reputation.