Metro Area:Lackawanna Principal:R Matthew Burne Title:Owner Gender:Male No employees:27 SalesVolume:$17,469,000.00
Dealer Brands
Honda
Honda
Dealership Rating
Overall Rating
20%
2 out of 10
Ratings Breakdown
Buying Process
20%
Sales Associate
20%
Vehicle Selection
N/A
Finance Department
20%
Trade-In Process
N/A
Service Department
N/A
Sales Pressure
MEDIUM
Consumer Comments
Buying Process
20%
Sales Associate
5%
Vehicle Selection
N/A
Finance Department
20%
Trade-In Process
N/A
Service Department
N/A
Sales Pressure
MEDIUM
User: Croosader1
Date: 08/30/2009 19:10
Comment: I opted against purchasing from Burne Honda.
After test driving an Accord at Burne Honda, I e-mailed the Sales Manager and offered him my business if he could meet a lower offer which I had received. The Sales Manager did not reply to my e-mail. Several days later, I e-mailed again to indicate I was still in the market.
At that point, the Internet Sales Rep e-mailed to confirm that they could meet the monthly payment I had asked for. I called the Internet Sales Rep; he again confirmed the price. I picked out a specific car, set up an appointment, and made personal arrangements to come down and close the deal.
Within an hour, I received an e-mail from the Internet Sales Rep claiming that there had been a �change in the programs.� When I called, he mentioned nothing about programs, but instead claimed that he had accidently included a previous customer�s trade-in when calculating my monthly payment. His inconsistent excuses, along with his unsolicited assurance that this was not a �bait and switch,� only confirmed what would be obvious to any reasonable person�it was exactly that.
I then e-mailed the Sales Manager and both owners, on four separate occasions, and asked that they honor the original quote which had been documented in e-mail and confirmed over the phone. I did not receive a single reply to any of these e-mails.
I�m disappointed at the way I was treated by this dealership, and I�d recommend against doing business with them�not only because they resorted to the dishonesty of bait and switch tactics�but because they would not honor even a written quote.
