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Dealership Rating and Background Report for Brown's Fairfax Mazda

Address

Brown's Fairfax Mazda
10570 Fairfax Blvd
Fairfax, Virginia 22030

Phone:(70-3) -3858170
Fax:--
Web: http://www.fairfaxmazda.com
Email: Email Dealership

Images

[1 Pic - Click to Enlarge]

Extra Information

Metro Area: Washington, DC
Principal: Robert DeVaux
Title: General Manager
Gender: Male
No employees: 80
SalesVolume: $51,760,000.00

Dealership Rating

Overall Rating

66.3%

6.63 out of 10

Ratings Breakdown

Buying Process

63%

Sales Associate

69%

Vehicle Selection

70%

Finance Department

63.3%

Trade-In Process

69.3%

Service Department

N/A

Sales Pressure

HIGH

Consumer Comments

Buying Process

N/A

Sales Associate

N/A

Vehicle Selection

N/A

Finance Department

20%

Trade-In Process

N/A

Service Department

N/A

Sales Pressure

N/A

User: tylerlang

Date: 07/29/2008 13:35

Comment: Finance department openly complained that they would not make commission on me. Thanks. Finance also intentionally comlicated the title process by sending the car title to the wrong institution, perhaps as retaliation, perhaps to receive their commission for the loan being held for 90 days.

Buying Process

20%

Sales Associate

55%

Vehicle Selection

60%

Finance Department

60%

Trade-In Process

20%

Service Department

N/A

Sales Pressure

HIGH

User: pixiemaiden

Date: 11/18/2007 14:31

Comment: Matt May gave us a horrible appraisal for our mazdaspeed 6 trade-in. he said it cost 16K but turned around the next day and put it in the inventory for 20K. why the big difference? the car was in perfect condition, as per their description "like new" and it was in immaculate condition when we traded it in. we have been a loyal customer of theirs for 7 years and bought 3 cars, and we feel they treated us unfairly in this deal. no loyalty to customers is bad customer service. we will never refer anyone to this dealership again and will blog about this as much as i can.