Metro Area:Allegheny Principal:Frank Horney Title:Manager Gender:Male No employees:40 SalesVolume:$25,880,000.00
Dealer Brands
Ford
Acura
Dealership Rating
Overall Rating
27.1%
2.71 out of 10
Ratings Breakdown
Buying Process
30%
Sales Associate
25%
Vehicle Selection
40%
Finance Department
20%
Trade-In Process
N/A
Service Department
N/A
Sales Pressure
LOW
Consumer Comments
Buying Process
30%
Sales Associate
25%
Vehicle Selection
40%
Finance Department
20%
Trade-In Process
N/A
Service Department
N/A
Sales Pressure
LOW
User: Artmaster
Date: 10/12/2010 13:33
Comment: I just had the worst customer service experience ever dealing with financial and sales departments at Baierl Acura.
The car was advertised and sold as certified pre-owned vehicle with all inspections and necessary tests done. However, after only two weeks of �driving experience,� technical problems took place. I visited Acura dealership in Langhorne, PA and asked them to check my�new� car. Major issues were found that had to be fixed even before the sale of this car. In addition, Acura technicians in Langhorne found wax marks indicating that these issues have been known about by the Seller. In addition, at the time of purchase, I was strongly recommended to buy a warranty for my car at Baierl and I was told I can cancel it any time and get my money back in the original form of payment . The very next day after my purchase, I called Baierl and asked to cancel this warranty. They requested letter of cancelation and promised me to return my money. After a week, I called Baierl and had a very bad experience over the phone. I didn�t get my refund! The way they treat their customers after you paid all you money is unacceptable. Dishonesty, malfunctions, bad service, and troubles you will get if you go to Baierl Acura.
P/S don�t buy from these petty thieves, no matter how good the deal is!
