Metro Area:N/A Principal:N/A Title:N/A Gender:N/A No employees:N/A SalesVolume:$0.00
Dealer Brands
Kia
Pre-Owned Vehicles
Dealership Rating
Overall Rating
20%
2 out of 10
Ratings Breakdown
Buying Process
N/A
Sales Associate
N/A
Vehicle Selection
N/A
Finance Department
N/A
Trade-In Process
N/A
Service Department
20%
Sales Pressure
N/A
Consumer Comments
Buying Process
N/A
Sales Associate
N/A
Vehicle Selection
N/A
Finance Department
N/A
Trade-In Process
N/A
Service Department
20%
Sales Pressure
N/A
User: integrity
Date: 08/24/2009 20:45
Comment: On 9/22/2002 we purchased a new Kia Sedona van from Boniface-Hiers. On 5/8/03 we purchased their "Full Circle" 10 year extended warrantee explicitly covering corrosion of upper body metal and undercarriage from date of manufacture.
I phoned them with a rust claim, was told they needed to inspect it and takes photos (despite the warrantee stating that no inspections are required), visited the shop 3 times, had the rust inspected by their body repair subcontractor on-site, phoned them, and wrote them a letter on July 14 including a copy of the preliminary estimate from my body shop for $1836.55 for a minimal repair. They never once responded until I called Neil Huhta, the general manager over 4 Boniface-Hiers dealerships.
The dealership, Boniface-Hiers Kia in Melbourne, still refuses to honor the extended warrantee they sold us. After Scott Rodes and Randy Hennis made numerous excuses in contradiction of the written warrantee contract I had, Scott and Neil now want to refund what I paid for the warrantee instead of honoring the contract. This is unacceptable as there is no provision in that contract for such a refund.
