Metro Area:Polk Principal:Travis Brandenburgh Title:Manager Gender:Male No employees:11 SalesVolume:$7,117,000.00
Dealership Rating
Overall Rating
67.1%
6.71 out of 10
Ratings Breakdown
Buying Process
67%
Sales Associate
72%
Vehicle Selection
66%
Finance Department
72%
Trade-In Process
70.7%
Service Department
20%
Sales Pressure
N/A
Consumer Comments
Buying Process
N/A
Sales Associate
N/A
Vehicle Selection
N/A
Finance Department
N/A
Trade-In Process
N/A
Service Department
20%
Sales Pressure
N/A
User: kphung
Date: 01/09/2007 16:12
Comment: I had been a car mechanic in California for over ten years. On January 9, 2007, I took my bmw for service because the ABS light was turned on. After waited for approximately 1-1/2 hours for the check up, I was told that the radiator from my car was bad, besides the ABS light problem. I told them that it can't be because I had the whole cooling systems changed a year ago. It can't happen so fast. As soon as I got home I jack up my car for personal inspection. I found out that they broke the radiator draining cock and told me that there's something wrong with it. First, I changed the radiator fluid two days before bringing my car to this dealership for service and the cock was totally fine. Secondly, if the cock was broken because I ran into a huge bump or car accident, the tubes, holes, and other parts of the car will be damaged or scratch, but this is not the case. So the dealership must puprosely broke the cock and let the coolant drain slowly making me think that there's something wrong with the radiator. This is a serious problem because the car made ran out fo radiator fluid, cause the car to overheat, and cause severe damage to the engine. I called them back immediately an hour after the service to tell them the problem, but I was hung up by them.
Sincerely,
Ken Phung
kphung02@yahoo.com
