| Buying Process |
|
20% |
| Sales Associate |
|
25% |
| Vehicle Selection |
|
50% |
| Finance Department |
|
20% |
| Trade-In Process |
|
20% |
| Service Department |
N/A |
| Sales Pressure |
LOW |
User: lina662
Date: 11/03/2009 11:50
Comment: Salespeople....and more importantly, their managers are [violative content deleted].
I just purchased a Santa Fe last week. This is the second vehicle I purchased at this dealership. I had no problems with the first car, but this time they really gave it to me. We agreed on a price "WITH THE TRADE IN". They threw in the roof rail cross bars, a cargo net, and they were even nice enough to get me a 0% financing. Little did I know, I was supposed to get them anyway. After their expert mathematicians ran the final numbers, with confusing tactics using sticker prices, taxes, trade in, rebate, tags, fees, and more fees you never heard of, I realized that I paid the price of the car, PLUS the trade in. I was too late because I realized this after I left the dealer. The next day, I went there, and they denied any wrongdoing. They are [violative content deleted]. They refused to cancel the transaction. I will contact Hyundai, and consumer affairs. And I can't wait to get my hands on the survey!!!!
