Metro Area:Suffolk Principal:N/A Title:N/A Gender:N/A No employees:3 SalesVolume:$2,577,000.00
Dealer Brands
Honda
Honda
Dealership Rating
Overall Rating
32.6%
3.26 out of 10
Ratings Breakdown
Buying Process
31.7%
Sales Associate
30%
Vehicle Selection
52%
Finance Department
20%
Trade-In Process
60%
Service Department
N/A
Sales Pressure
HIGH
Consumer Comments
Buying Process
100%
Sales Associate
100%
Vehicle Selection
100%
Finance Department
100%
Trade-In Process
N/A
Service Department
N/A
Sales Pressure
MEDIUM
User: CaseyNxs0n
Date: 08/20/2010 15:26
Flagged Comment: I had a great time at Atlantic Honda. They were never pushy�.relaxed, fun atmosphere. Price was way better than competitors. Financing good too.
Comment: I purchased a pre-certified 2007 Honda Civic SI from a local dealership on 12/26/08. No accidents were disclosed. Took the car home and my mechanic noticed that the driver's side door was misaligned and was repaired poorly (hollow sound and scraping the bottom of the door sill).
Took it back to the dealership and complained about it. A $200 dollar refund was given to me to realigned the door. When asked about the paint, the service manager told me to just put some touch up paint on.
Fast forward a couple of months later. The paint on the door started to bubble up and rust. Took it back to the dealership and was told, without an inspection, by the pre-own manager to see his friend's body shop as they will give me a discount on the work. I told him that it was a precertified car and now it's rusting. He then replied that he is over his monthly budget and can't spend more money on this.
I called Honda of America and filed an official complaint against the dealership. Honda couldn't get the dealership to reply to them. So they had my ccar dropped off at another dealership for the regional manager to check it out.
The conclusion was that this was not a Honda manufacture issue and that the pre-certified warranty doesn't apply. The door skin was not applied correctly and is rusting thru the inside. The trunk was also replaced (no VIN) and now it's also starting to rust.
Took the car to a reputable body shop and was told that the door skin needs to be replaced, which is more expensive than just replacing the door itself. The body shop told me that the door skin was missing the proper foam/adhesive and is RUSTING throughout. The trunk just needs to be reprimed and painted
The estimated damage is about $3200.
***UPDATE***
Won the small claims court decision and sent the county sheriff to collect the fees. Thus far they haven't paid or even responded. Altantic Honda doesn't seem to have any integrity for the law or respect for their customers.
Comment: Worst dealership experience ever. The sales guy (Leroy) was nice, but the sale manager was rude. After negotiating a price they tried to run through another $700 in fees. Once we agreed on a price we waited 4 hours to pay and have the paper work ready (4 hours!!!). The finance manager was rude telling us to wait while he was having Chinese food with his buddies. They did not accept my personal check even though I already gave 1/3 in cash. I had to write 3 checks. They treated me like sh***t, were rude, could not care less about me, everyone was giving us looks as they could not care less. They blamed me because during the negotiation I walked away and then came back, they were trying to get back at me for leaving by having me wait unnecessarily. While I was waiting some other customer complained, they wanted to leave but the dealership hold their drivers license and would not return it.
I still don't have my title and hope that they will send it to me later once my checks clear. 1st time I have seen this, as usually dealers have the capability of verifying the funds with the bank. They had me signed temporary sales agreement , which I never seen before, they did not explain any of the documents I was signing.
Last time I bought a car at Subaru they were so nice and it us 1 hour top process everything and leave with the car. This Honda dealer is cheap, awful and rude.
Comment: I request all the readers to read this before going to Atlantic Honda show room (Bayshore NY). First of all their customer service s**ks.Once you make a deal the marketing guy adds all kind of extra charges(like Destination charge, Preparation charge, etc saying that these are mandatory) to rip you off. Make sure you don't fall for their tactics.say NO to all those charges. One more important thing... they ask you to sign a double contract(temporary contract) no matter what kind of financing you have (which is kind of Stupid). In my case I had a bankers check, since i bought my car on a weekend, they could not verify with the bank so they asked me to sign a temporary contract, ARE YOU KIDDING ME???? that is a fr***ng bankers check.......After 2 weeks from the day i bought my car, I asked them to return my temp contract, no response from them....they never answer your calls. today I am going to their dealership to find out.
I request all of you to think twice before going to Atlantic honda.
