Metro Area:Fairfield Principal:Michael Bernstein Title:Owner Gender:Male No employees:60 SalesVolume:$50,000,000.00
Dealership Rating
Overall Rating
52.9%
5.29 out of 10
Ratings Breakdown
Buying Process
70%
Sales Associate
30%
Vehicle Selection
60%
Finance Department
60%
Trade-In Process
46.7%
Service Department
N/A
Sales Pressure
MEDIUM
Consumer Comments
Buying Process
70%
Sales Associate
30%
Vehicle Selection
60%
Finance Department
60%
Trade-In Process
46.7%
Service Department
N/A
Sales Pressure
MEDIUM
User: cstrait37
Date: 03/08/2008 20:07
Comment: The process of purchasing a car online with Action Motors was very easy. HOWEVER, after the deal was finished and it was time to deliver the vehicle, it was just one major problem after another. Every friend I spoke with told me NOT to go to Action Motors. I now understand why all those people gave me the same advice.
I was just 30 minutes from signing the papers and I was told there was a "problem with some damage to the vehicle" that forced the dealership to put the deal on hold until they could fix the car. I was told it could be a couple days until they were ready. I called the next day and after speaking to 3 different people, I still had not received a phone call stating when I could purchase the vehicle. It was after I called the next morning (almost 48 hours later) that I was told, "it COULD happen today", but nobody was sure...
When I arrived at the dealership to make the purchase, the people I had been working with were extremely cold and disinterested. In fact the head of the internet department didn't even say hello or make eye contact with me when I greeted him. After being a pain in the *** I finally was able to sign and drive away 48 hours later. However, the dealer couldn't fix the damage and found another car at another dealership WITHOUT telling me that they made the switch. I found this out AFTER I had already signed.
Did I mention, NO FULL TANK OF GAS!!! On a NEW CAR?!?!?
As far as I am concerned, Action Motors is extremely disorganized when working with internet customers. I feel as if they treat customers as numbers rather than human beings. The lack of communication between the dealership and the customer, combined with the rude salespeople makes it clear to us that we will NEVER do business with them again. I should have listened to all those people who had warned us previously.
It is dealerships like this one that give reputable dealerships a BAD name.
