| Buying Process |
|
20% |
| Sales Associate |
|
25% |
| Vehicle Selection |
|
30% |
| Finance Department |
|
20% |
| Trade-In Process |
|
6.7% |
| Service Department |
N/A |
| Sales Pressure |
LOW |
User: fsfrocknroll84
Date: 04/02/2008 01:03
Comment: This dealership has been by far one of the worst shopping experiences of my life. I was lied to, ignored and laughed at over the course of three visits. Each time I came back was under false pretenses.
The first problem began like so...
I went in wanting to buy a Honda Fit. After two hours of negotiating a BUY, we got the figures we both agreed upon, then they asked me, "Okay, are you ready to sign the LEASE?" The word "lease" had never exited my mouth since entering that dealership. I should have known then what I was in for.
So we started negotiating a buy. We got to some slightly higher figures than I was hoping for, so I said I would look around. After looking around a bit and going to other dealerships, I realized that they had made me a decent offer. I went back in to take them up on the offer they made me, and all of a sudden, they can't do that offer anymore. They are now saying that it wasn't a real quote, and the offer was just what they were "hoping" to do for me. Another 2 hours go buy and I end up walking out again.
Two days go by, then I recieve a text message AND voice mail saying they would price the car at $1000 down, 260/month for 66 months. Great deal, right? I called three times to confirm this offer and that the deal was ready to go, including tax, title, fees, etc. When I got there, they brought out the pencil and paper and started once again with the same offer that I turned down 2 days ago! Talk about a bait and switch. When I would not back down from the offer they sent me as a text message (which I showed to them), they seriously laughed at me. It was one gentleman in particular, I wish I could remember his name. Laughing at a customer after lying to them? Ridiculous.
I have never been so fed up with a group of people in my life.
If you are trying to avoid frustration and bad business practices, then stay away from Airport Marina Honda.
